Terms and Conditions

Last updated: October 19th, 2026
Please read these terms and conditions carefully before using Our Website.

1. About us

litto.co is operated by Litto d.o.o., a tourist agency registered in Croatia:

Address: Lovački put 7, 21000 Split, Croatia
Registered at the Commercial Court in Split, registration number (MBS) 05010594
OIB (VAT ID): 32528484119
Tourist agency ID code: HR-AB-21-060397269
Director: Iva Miličević
Email: support@litto.co · Phone: +385 91 1770310 · Office hours: Monday to Friday, 09:00–17:00

In these Terms, “Litto”, “we” and “us” mean Litto d.o.o. “You” and “Guest” mean the person using the website or making a booking, and everyone included in that booking.

2. Scope

These Terms apply to the use of litto.co and to all bookings of accommodation and experiences made through litto.co or directly with Litto. Together with our Cancellation Policy and Privacy Policy, which form part of these Terms, they set out the rights and obligations of you and Litto.

By using the website or making a booking, you accept these Terms. Please read them before booking.

If you booked through a partner travel agency or another booking platform, the terms and cancellation policy of that partner apply to your booking.

These Terms do not apply to Providers. The relationship between Litto and Providers is governed by separate agreements.

3. Definitions

Accommodation: apartments, rooms, holiday homes, villas and other properties listed on litto.co.
Experience: tours, excursions, activities, transfers, passes and similar services listed on litto.co.
Provider: the owner or host of the accommodation, or the operator of the experience.
Booking: a confirmed reservation of accommodation or an experience.

4. Our role

Accommodation: Litto acts as an intermediary on behalf of the Provider. The contract for the accommodation is concluded between you and the Provider, and Litto arranges the booking, receives payment and supports you before and during your stay.

Experiences: experiences are carried out by independent operators. Litto sells the experience on behalf of the operator and is your point of contact for the booking. The operator is responsible for carrying out the experience, including safety.

Information on listings, such as descriptions, photos, amenities and house rules, is provided by Providers. We check listings carefully, but we cannot guarantee that every detail is always complete and up to date. If you notice that a listing does not match reality, please tell us.

5. Making a booking

To make a booking you must be at least 18 years old and able to enter into a binding contract.
You choose the accommodation or experience, the dates and the number of guests, and enter your details. Please check them carefully before confirming.
The booking is confirmed when payment is completed and we send you a booking confirmation by email. The confirmation contains the details of your booking, the price, the applicable cancellation policy and the contact details of the Provider.
Bookings can also be made by email, in writing or in person at our office. In that case the booking is confirmed when we send you a written confirmation and receive the payment.
If you do not receive a confirmation within 24 hours of booking, please contact us.

6. Prices and payment

Prices are shown in euro (EUR) and include VAT where applicable. The price shown at checkout is the total amount you pay for the booking, unless the listing states that certain charges are paid on arrival (for example sojourn tax, security deposit or extra services).
The full price is charged at the time of booking. Card payments are processed securely by Stripe. Where bank transfer is offered, the full amount must be credited to our account, and bank charges for the transfer are paid by you.
If your card is in another currency, your bank converts the amount at its own exchange rate, so the amount on your statement may differ slightly from the price shown.
We may correct obvious pricing errors. If a price on the website is clearly wrong, we will contact you before or after booking and offer you the booking at the correct price or a full refund.

7. Cancellations and changes

Cancellations and changes are governed by our Cancellation Policy, which forms part of these Terms. The cancellation policy that applies to your booking is shown on the listing page, at checkout and in your confirmation.

8. Your obligations as a guest

Provide accurate and complete details when booking, including the correct number and ages of guests.
Do not exceed the maximum number of guests stated on the listing. The Provider may refuse additional guests.
Follow the house rules of the accommodation and the instructions of the experience operator, including safety instructions.
Provide identification documents on arrival, so that the Provider can register your stay as required by Croatian law.
Treat the accommodation and equipment with care. You are responsible for any damage you or your group cause, beyond normal wear and tear.
Respect check-in and check-out times and the meeting times of experiences.

If you seriously breach these obligations, the Provider may end your stay or exclude you from an experience without a refund.

9. Complaints

If something is not as described or not as agreed, please tell the Provider and us immediately, while you are still at the accommodation or the experience, so the problem can be fixed on the spot. Problems reported only after departure are much harder to verify and resolve.

You can send a written complaint to support@litto.co or by post to our address. We will confirm receipt and reply in writing within 15 days.

10. Liability

Litto is responsible for arranging your booking with due care. The Provider is responsible for providing the accommodation or experience as described.
Litto is not responsible for lost, damaged or stolen luggage or valuables. We recommend travel insurance that covers cancellation, luggage and medical costs.
To the extent permitted by law, our liability is limited to the amount you paid for the booking. This limitation does not apply to damage caused intentionally or through gross negligence, to death or personal injury, or to rights you have as a consumer that cannot be excluded by contract.

11. Use of the website

All content on litto.co, including texts, photos, logos and design, is owned by Litto or its Providers and partners. You may not copy or use it for commercial purposes without our written permission.
You may not use the website in a way that harms it or other users, for example by attempting unauthorised access or automated collection of data.
We try to keep the website available and accurate, but we cannot guarantee that it will always be available without interruption or errors.
The website may contain links to third-party websites. We are not responsible for their content or practices.
We may suspend access to the website for anyone who breaches these Terms.

12. Personal data

We process your personal data in accordance with our Privacy Policy and applicable data protection law. For questions about your personal data, contact gdpr@litto.co.

13. Changes to these Terms

We may update these Terms. The version published on the website at the time of your booking applies to that booking. For significant changes, we will publish the new version at least 30 days before it takes effect.

14. Governing law and disputes

These Terms are governed by Croatian law. If you are a consumer living in another EU country, you also keep the protection of the mandatory provisions of the law of your country of residence.

We will always try to resolve a dispute amicably first. If that is not possible, the competent court in Split has jurisdiction, unless mandatory consumer law gives you the right to bring proceedings in the courts of your country of residence.

15. Language

These Terms are published in English. If a translation is provided, the English version prevails, unless mandatory law requires otherwise.

16. Contact

Litto d.o.o., Lovački put 7, 21000 Split, Croatia · support@litto.co · +385 91 1770310