Cancellation Policy

Last updated: October 19th, 2026
Thank you for booking with Litto.
The following terms are applicable for any services that You book with Us.

This Cancellation Policy applies to all accommodation and experiences booked with Litto d.o.o., Lovački put 7, 21000 Split, Croatia, OIB 32528484119 (“Litto”, “we”, “us”), through litto.co or directly with us. It explains how you can cancel or change a booking, what you will be refunded, and what happens if we or the provider have to cancel.

The cancellation policy that applies to your booking is shown on the listing page, at checkout and in your booking confirmation email. The policy shown at the time you booked applies, even if the listing is changed later.

1. Definitions

Guest / you: the person who makes the booking and everyone included in it.
Accommodation: apartments, rooms, holiday homes, villas and other properties listed on litto.co.
Experience: tours, excursions, activities, transfers, passes and similar services listed on litto.co.
Provider: the owner or host of the accommodation, or the operator of the experience.
Arrival date: the check-in date of an accommodation booking.
Start time: the date and time an experience begins, as stated in your confirmation.
Cancellation date: the date on which we receive your written cancellation request.
Days before arrival: the number of calendar days from the cancellation date to the arrival date. All dates and times refer to local time in Croatia (CET/CEST).

2. Payment

The full price of your booking is charged at the time of booking. We accept Visa, Mastercard, Maestro, American Express, Google Pay and Apple Pay; card payments are processed securely by Stripe. Where bank transfer is offered, the full amount must be credited to our account, and any bank charges for the transfer are paid by you.

All prices are in euro (EUR). If your card is in another currency, your bank converts the amount at its own exchange rate, so the amount on your statement may differ slightly from the price shown.

3. How to cancel or change a booking

To cancel or change a booking, send a written request to support@litto.co with your booking number. We will confirm your cancellation or change by email. If we do not receive a written request, the booking remains valid and the full amount is due.

The refund is calculated based on the cancellation date, regardless of when we process the request.

Part A: Accommodation

A1. Cancellation policies

Each accommodation listing has one of the following cancellation policies:

Policy	Refund if you cancel
Flexible	More than 14 days before arrival: 100% refund. 14 days or less before arrival: no refund.
Standard	More than 35 days before arrival: 100% refund. 35 days or less before arrival: no refund.
Strict	More than 60 days before arrival: 100% refund. 60 days or less before arrival: no refund.
Partially refundable	30% of the total price is non-refundable at any time. More than 35 days before arrival: refund of the remaining 70%. 35 days or less before arrival: no refund.

A2. No-show and early departure

If you do not arrive, or you leave before the end of your stay, you are not entitled to a refund for the booked period.

A3. Changes to your booking

Requests to change the dates or other details of your booking must be sent in writing at least 15 days before the arrival date. Changes depend on availability and the provider’s approval. If the new booking costs more, you pay the difference; if it costs less, the difference is refunded in line with the cancellation policy of your booking. The cancellation policy of your original booking continues to apply to the changed booking.

A4. Cancellation by Litto or the provider

In rare cases a booked accommodation may become unavailable for reasons we or the provider could not foresee or avoid. In that case we will inform you as soon as possible and:

offer you replacement accommodation of the same or a higher category at no extra cost; or
if you prefer, offer you other available accommodation of a higher price, where you pay only the difference with your agreement; or
if you do not accept a replacement, or none is available, refund 100% of the amount you paid to Litto.

This also applies when the provider cancels your booking. Beyond the refund of the amount paid, Litto does not owe further compensation, except where mandatory law provides otherwise.

A5. Sojourn (tourist) tax

Under Croatian law, guests pay a sojourn tax per person per night. The amount depends on the destination and the age of the guest, and the listing page shows whether it is included in the price or paid on arrival. If the tax is included in the price and you cancel before arrival, the tax is refunded in full.

A6. Security deposit and payments on arrival

Some providers require a security deposit or payment for extra services on arrival. Where this applies, it is stated on the listing page. If your booking was made through one of our partners, extra services must be paid on arrival.

Part B: Experiences

B1. Cancellation by you

More than 24 hours before the start time: 100% refund.
24 hours or less before the start time: no refund.

A different cancellation policy may apply to some experiences. In that case it is clearly shown on the experience page and in your confirmation, and it applies instead.

B2. Passes and multi-day experiences

For passes and experiences that last more than one day, the 24-hour deadline is counted from the start of the first day you booked. Once a pass has been used, it cannot be refunded.

B3. No-show and late arrival

Please arrive at the meeting point on time. If you do not show up, or arrive too late to join, you are not entitled to a refund. If you cannot take part because you do not meet a requirement stated on the experience page (for example, a minimum age), the experience is treated as a no-show.

B4. Changes

You can request a change of date or time up to 24 hours before the start time, subject to availability. Any price difference is charged or refunded.

B5. Cancellation by Litto or the operator

An experience may be cancelled for reasons of weather, sea or river conditions, safety, or because the minimum number of participants has not been reached. The decision to cancel for safety reasons is made by the operator. In that case we will offer you another date or time, or a 100% refund, at your choice.

Part C: Refunds

Refunds are made within 14 days of the cancellation date, or of the date we cancel, to the same payment method you used for the booking.
Litto covers all payment processing and refund fees. You receive the full refund amount calculated under this policy.
Depending on your bank, it may take several more working days for a card refund to appear on your account. Differences caused by currency conversion are outside our control.

Part D: Circumstances beyond our control and travel insurance

If a booked service cannot be provided because of circumstances beyond the control of Litto and the provider (for example natural disasters, extreme weather, or restrictions imposed by authorities), it is treated as a cancellation by Litto, and Section A4 or B5 applies.

If you cancel because of your own circumstances, such as illness or travel disruption, the cancellation policy of your booking applies. We strongly recommend travel insurance that covers cancellation.

Part E: Your legal rights

Under EU consumer law, the 14-day right of withdrawal for distance contracts does not apply to accommodation and leisure services booked for a specific date or period. Your right to cancel is therefore governed by this policy. Nothing in this policy limits any rights you have under mandatory consumer protection law.

Contact

For cancellations, changes and questions about this policy: support@litto.co · +385 91 1770310 · Monday to Friday, 09:00–17:00.