Cancellation Policy
Last updated: February 1st, 2024
Thank you for booking with Litto.
The following terms are applicable for any services that You book with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “Agency”,“Litto Agency”, “We”, “Us” or “Our” in this Agreement) refers to Litto d.o.o., Lovački put 7, 21000 Split.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to Litto, accessible from https://www.litto.co/
- Your means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
When you book a self-catering holiday home with Litto you can rest assured that you are in safe hands and relax in the knowledge that everything has been taken care of. Our mission is to provide our guests with security when they book one of our hand-picked rooms/apartments/holiday homes/villas and other available listings registered in the Republic of Croatia for providing accommodation services.
Reservations and payment
Inquiries and accommodation reservations can be made via web, e-mail, in writing or in person at the Agency’s office as well as at the offices of our partner travel agencies. By confirming a reservation, the You confirm that You are aware of the General Terms and conditions of the travel services and fully comprehend and accept these terms which are binding for both the You and the Agency.
Payment
Litto accepts credit and debit card payments (Visa, Maestro, MasterCard, American Express, Google Pay and Apple Pay) or bank transfers. If You pay by bank transfer, You are responsible for all bank transaction costs. A full payment for Your Accommodation must be credited to the Litto bank account. All bank fees and charges are the sole responsibility and to be paid for by the recipient of our services.
However, payments are made exclusively in the European Union’s official currency – Euro (EUR). The amount debited from your account is obtained by converting the price from a foreign currency to the official currency (EUR) according to the current exchange rate. When charging a credit card, the same amount is converted into your local currency according to the exchange rate of the group to which your bank belongs. There is a possibility of a slight difference from the original price in our offer or on the website.
Litto Agency has provided high-security standards for online payments. Namely, the entry and transfer of personal data and credit card number data are protected by the highest security standards provided by Stripe payment services providers. Credit card authorization and billing are performed using the Stripe real-time card authorization and billing system.
Cancellation Policy
The cancellation policy for each accommodation rental is displayed on the listing page and will also be included in your reservation confirmation email. You should comprehend which of the following cancellation policies applies to your reservation.
Free cancellation – solely for specially marked private accommodation properties – in accordance with the conditions applicable at the time of booking; the advance payment will be refunded to the client at the expense of the recipient.
If the reservation cannot be canceled free of charge, the following cancellation costs apply depending on the applicable cancellation policy:
Standard:
- A full refund for cancellations is made 30 days before the arrival. A 50% refund for cancellation is made 30 to 21 days before the arrival date. 30% refund for cancellations made 20-15 days before the arrival. No refunds for cancellations made within 14 days of check-in.
Strict:
- A full refund for cancellations is made 60 days before the arrival. For a cancellation occurring from 60 to 0 days before the start of using the service booked, the Agency charges 100 % of the total price of the accommodation booked.
Flexible:
- For a cancellation occurring from 14 to 0 days before the start of using the service booked, the Agency charges 100 % of the total price of the accommodation booked. The rest of the amount will be refunded to the client at the recipient’s expense.
If the Traveler does not show up at the destination or cancels the booked services after the beginning of service use, the Traveler is not entitled to a refund of the total paid amount (including the amount paid by the client directly to the service provider). In the event that the accommodation becomes unavailable due to unforeseen circumstances, Agency will provide a full refund or assist in finding alternative accommodations.
All the reservation changes and possible cancellations should be requested via e-mail by sending a request to info@litto.co. Any changes or modifications to the reservation must be made at least 15 days before the scheduled arrival date. If the Agency does not receive written cancellation, the full rental amount shall be due even if the reservation is not completed.
The agency’s right to cancel the reservation
The Agency reserves the right to make changes to reservations in the event of circumstances that cannot be predicted, avoided, or eliminated. A reserved accommodation unit can only be changed with prior notification to the Traveler for an accommodation unit of the same category or of a higher category and at the price at which the Traveler confirmed the reservation. If the replacement accommodation is only possible in a higher-category unit where the price is 15% higher than the price of the paid reservation, the Agency reserves the right to charge the Traveler for the difference in agreement with the Traveler. In the event a replacement accommodation unit cannot be arranged, the Agency reserves the right to cancel the reservation and notify the Traveler prior to the beginning of the service and guarantees a full refund of the paid amount. If the Agency cancels a reservation, the Traveler is not entitled to any compensation from the Agency and the Agency is only obligated to refund the amount paid to the Agency’s account. If an adequate replacement unit is not available on the day of the commencement of the service, the Agency will make an effort to provide the Traveler with information on possible alternative arrangements which are not a part of the Agency’s offer and will refund the Traveler with the full amount paid for the reservation.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- Via email: info@litto.co
We will reimburse You no later than 14 days from the day the complaint was submitted. We will use the same means of payment as You used for the reservation, and You will not incur any fees for such reimbursement.
Sojourn tax
According to the Law on the sojourn tax of the Republic of Croatia, each Traveler staying in the holiday rental is obligated to pay Sojourn Tax. Sojourn Tax is calculated per person per night and is charged from 1,33 euros to 1,99 euros per person per night. Children under 12 will not have to pay this tax, but children from 12 to 18 will pay half the standard rate. The price of the sojourn tax may differ in different destinations. The Sojourn Tax may be included or excluded from the accommodation price, depending on the accommodation, which will be displayed properly on the property listing page.
Baggage and personal items
Litto Agency does not take responsibility for lost, damaged, or stolen luggage, nor for stolen luggage or valuables kept in the accommodation unit (renting a safe if possible or buying an insurance package, which would include luggage insurance is recommended). Each Traveler is responsible for lost, damaged, and/or stolen property left unsupervised. Lost or stolen luggage is to be reported to the accommodation service provider or to the relevant local authorities.
Payment on arrival
In addition to the invoiced amount, you may be subject to payments on arrival. In cases where the deposit is not paid with the rental, you will be charged the deposit on arrival. Also, if your booking has been made through one of our partners, any extra services ordered must be paid for on arrival.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@litto.co